Aucklanders, Get Your Low Cost Heat Pump Today!

Aucklanders, don’t wait for the Easter Sales at the malls and shops. Get your low cost heat pump today while you’re online!

No queues, no distracted sales staff just great service, great products and all at the click of a button.

We have survived through our non-existent Summer and are hurtling through Autumn at an alarming rate but are you prepared for Winter? A heat pump is a great option for warm family living in your home.

Compared with other forms of home heating, heat pumps provide you with relatively fast heat, you can both heat and cool your home so they are a convenient all year round option and many now have timer controls which are programmable from your smart phone (or the remote that comes with them).

If you have been considering getting a heat pump for your home, then check out what Kiwi Heat Pumps can do for your home and budget! Because we eliminate the middle man, our prices are substantially less than those that you will find in stores, including those stores that tout amazing sales prices on holiday weekends.

Do we scrimp on quality if our prices are so low? Absolutely not! We choose to stock Fujitsu heat pumps for a couple of reasons:
1. We believe Fujitsu heat pumps are the quietest, most efficient, most compact, most reliable and best looking heat pumps on the market.
2. We believe we will be able to supply you with a superior Fujitsu heat pump at a better price than other companies will do on a competing brand. We buy a lot of heat pumps from Fujitsu, we get fantastic deals from them and we can offer the best pricing on the market to you.

Unlike other retailers, many of our prices include the installation cost. This is a winning combination for you as the consumer. Often heat pumps are sold are very competitive rates – however once you’ve bought the unit you also need to have them installed. This is where companies screw you down and suddenly you can be faced with a large portion of the buy price being added on top just to cover their installation fees.

If you feel a bit cautious about buying such a large product online – we stand behind our products and name. We have over 1400 happy customers and this number continues to grow each year. We are happy to come and do a site visit prior to installation and make any recommendations required about the type and placement of heat pump that you have chosen.

Don’t let the winter cold snap take you by surprise this year – contact us at Kiwi Heat Pumps today and you can come home to a warm, dry home all winter.

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When Was The Last Time You Serviced Your Heat Pump?

Are you reading this whilst sitting in the comfort of your home? Depending on where you are in the country, the outside temperatures, especially during the night, are not exactly sitting in the sub-tropical region of degrees! If you are one of New Zealand’s fortunate home owners who have a heat pump for home heating, when was the last time you requested a service for this appliance?

Hopefully, you can answer that question instantly. But if you can’t, you might have a problem developing on your hands.

What happens if you don’t service your heat pump?

The short answer is that your heat pump will become less efficient and its lifespan could be affected. Keeping your heat pump running efficiently will allow you to benefit from its warmth whilst keeping the running costs low.

If dust and dirt accumulates in the filters and in your heat pump then you also can run the risk of having mould and mildew develop and grow in the inner workings. These spores can then be distributed through your home every time you turn your heat pump on.

Purchasing and installing a heat pump is an investment in both your home and you and your families’ health. Because it is an investment, it makes sense to protect your investment and the best way to do this is by requesting a regular service for it.

One of the simplest things that you as a home owner can do for your heat pump is to regularly clean the filters. When your heat pump was installed, the installer should have shown you what to do, but if you have moved into a home where a heat pump was already installed and you have never been shown how to clean a filter, it is super simple! Most heat pumps have a front cover, remove this and you will find your filters. The easiest way to remove the dirt is to use your vacuum cleaner with the brush attachment in place. You can also wash the filters by removing them and washing with water, making sure the water is not hotter than about 50°C and then drying them in the shade.

If you clean your filters yourself then you can organise to service your heat pump just once a year. Usually, the busiest times of the year for heat pump servicing is in spring and autumn. Why? Because people either like to have their heat pump work at its hardest during summer when it can pump cool air around your home or in winter when it pumps warm air around your home to keep you toasty.

Heat pump servicing should cover service items like the:

  • Cleaning of filters
  • Cleaning of vanes
  • Cleaning of grills and outer covers
  • Checking both indoor and outdoor units ensuring they are level; mounts are intact and checking for unusual sounds or vibrations
  • Checking fan blades or scrolls and clean as required
  • Checking for leaks around the flare fittings
  • Checking condensate line and test for drainage
  • Checking all electrical wiring including the terminals
  • Checking and testing start/stop sequence and heating/cooling changeover
  • Checking both evaporator and condenser coils
  • Test run and check air on and air off temperatures

Your heat pump technician will be able to give you a breakdown of what their service will cover before they embark on servicing your heat pump.

Usually, an annual service is all that is required to keep your heat pump running at its optimal performance level. However, sometimes miscellaneous issues can crop up – you don’t have to wait for the next annual scheduled service to call a technician.

In fact, the sooner you get your unit looked at the sooner you can rest easy knowing that your heat pump will continue to work well, is operating efficiently and not costing you more than necessary.


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What Is The Cost Of A Heat Pump Installer?

Cost is always one of the primary, if not the primary, factor when out shopping, be it clothes or an appliance for your home such as a heat pump. And extra costs, such as installation of the appliance you just bought, can quickly escalate expenses of what you are about to purchase. Knowing the cost in advance is a good way to avoid unexpected surprises.

When selecting a heat pump, the cost of the installation is almost certainly going to be a consideration you will have to make, unless you have some other means of getting it installed. So how do you know how much to expect to pay for an installation?

Installation costs vary depending on the type of heat pump system you choose and the home it’s going into. Most installations are typical and similar, but some need to be tailored to suit custom needs, which will need to be assessed by the installer. Any extra parts will also come into the equation if needed but most of this can be assessed by the installer with a few simple questions or a quick look at your home if it seems like issues may arise.

Are you looking to get a heat pump from us, ask about heat pump installation. We will advise you on how much you can expect to pay to get your new heat pump installed!


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Wifi Enabled Heat Pumps

Did you know that you can now control your heat pump over Wifi? That’s great! But what is the benefit of such a feature?

Have you ever arrived home only to wish that there had been someone there to flick the heater on half an hour before you arrived, so that when you opened the door you were greeted by the warm welcome of a heated home? Well, that’s exactly what Wifi control is for! How it works is you connect your Wifi capable heat pump to your Wifi, and download the app to your phone. This allows you to then control your heat pump from anywhere as long as you have internet access. This means no more coming home to a cold house!

So which heat pumps are able to use this feature? We have recently added a selection of Wifi capable heat pumps to our range. They include the following:

FUJITSU_3.4kw_ASTG09KMCB_WIFI_heat_pumpFujitsu ASTG09KMCB 3.4kW Wifi Heat Pump


FUJITSU_3.7kw_ASTG12KMCB_WIFI_heat_pump Fujitsu ASTG12KMCB 3.7kW Wifi Heat Pump


FUJITSU_6.0kw_ASTG18KMCB_WIFI_heat_pumpFujitsu ASTG18KMCB 6.0kW Wifi Heat Pump


FUJITSU_7.2kw_ASTG22KMCB_WIFI_heat_pumpFujitsu ASTG22KMCB 7.2kW Wifi Heat Pump


FUJITSU_8.0kw_ASTG24KMCB_WIFI_heat_pumpFujitsu ASTG24KMCB 8.0kW Wifi Heat Pump


Our new range of Wifi heat pumps will ensure that you always have full control of your heat pump no matter where you are and they you never have to return to a cold house again!

If you already have a heat pump and would like to retrofit Wifi cabaility without having to replace your heat pump, we can help! Get in contact with us today and we will advise on what needs to be done.

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What Does It Mean to Regas My Heatpump?

You may have heard the term “re-gas” or seen signs for companies offering this service for heat pumps – but what does it mean to “re-gas”?

regas_heat_pumpYour heat pump has one primary job – to keep you and your home comfortable. If your heat pump doesn’t do this and it is appropriately sized and been installed correctly, then something is wrong.

Everyone knows that any electronic device within your home needs to be maintained. You may be aware that your heat pump needs to have the filters changed, it must be kept clean, it should have a smart thermostat etc for optimal performance. But one thing that is not usually mentioned at installation is the fact that at times your heat pump may also need to be “re-gassed”. This is usually required if your system has malfunctioned or has been damaged

The term “re-gas” or “re-gassing” should really be referred to as “ re-filling” because that is what actually happens. The basic workings of your heat pump requires a refrigerant to pull the heat out of the air around the unit. After the heat has been transferred it goes into the compressor. However, if the refrigerant (gas) is low or empty then the process of transferring the heat cannot happen. “Re-gassing” simply refers to making sure the refrigerant levels in your heat pump are at the correct level.

This is not a process that the average home owner can perform themselves. It is highly recommended to have a professional perform this maintenance. If the process is not completed properly it can put both you and your family and your system in jeopardy.

If this information starts to cause you worry – there is no need. Your heat pump system is built to not lose refrigerant. In fact, the refrigerant should last longer than your system.

So what is all the fuss about “re-gassing”? The need to “re-gas” a heat pump is, in most cases, because there has been a leak. Most people would be completely unaware that a leak was or had been happening. So how can you tell if you need to “re-gas” your heat pump?

heat_pump_regasOne of the first signs you have had a leak is when you turn your heat pump on and the vents can only blow room temperature air. Although running out of refrigerant is the most common reason for this, there are some other problems that can cause this as well – such as a broken thermostat. What you will find is that the temperature you feel coming from the vents will gradually cool over time. In other words, it won’t go from hot air to room temperature straight away – instead, it will slowly cool in temperature as it runs out of refrigerant.

If you are living in the lower North Island or South Island where frosts, ice and snow are common in winter, then one of the signs of a leaking unit is the build-up of frost or ice on the outside unit.

Your regular maintenance plan can find leaks. Investing in a well reputed HVAC technician will give you the peace of mind that they will be able to detect any leaks and repair and re-gas your system if necessary.

Leaks are often caused by damage to the unit. If you have an older unit, it may have been poorly manufactured in which case a replacement could in fact be a viable option for you and the best option. If your unit is brand new or nearly new and you have a leak, then you should call your manufacturer and inform them that you would like a replacement as the product is faulty.

Re-gassing a heat pump is not a cheap exercise. However, with a regular maintenance schedule any issues can be picked up before they become too big. In some cases, it will be cheaper to replace your heat pump with a new model than to have your system re-gassed. However, this does depend on whether your leak is small or large.

Re-gassing is the better option if the leak is small. It may be more affordable to recharge the system at the start of the season during your maintenance visit every year than to replace the unit. The leak may also be easily repaired by soldering the hole and refilling the refrigerant.

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Buying Heat Pumps Online, What Are The Benefits?

Once upon a time if you wanted to buy something then your only option was the little shop that was everything to the area, the post office, the gas station, the supermarket and the department store. Your options were very limited and if you wanted to purchase something that wasn’t on the shelf, you had to order it and wait. And wait. And wait.

Then people cottoned on that other people liked to shop and liked the option of being able to look at what different vendors had on offer and make comparisons. Then the Mall was invented.

Then the dawn of the internet arrived and slowly but surely consumers realised that they could get better deals from the comfort of their own home by browsing stores via their computer.


So why would you choose to buy your home heating system, your heat pump specifically, online?

First of all, convenience. If you want to shop at 2am, or shop with your hair a mess and your Pjs on… you can! Buying your heat pump online means that you don’t have to wait in a line for assistance or stand around aimlessly while you try to grab the attention of a shop assistant to help you with your purchase. If you buy into sustainable, green living, then shopping online is a “no pollution” experience.

You often will find must better deals to be found online than in the shops. The reason behind this is because you are buying direct from the manufacturer you are not having to pay for the “middleman’s” commission. When you buy through us, Kiwi Heat Pumps, you will find no slick sales consultants, no commission based reps or franchisees and no sub-contractors.

Kiwi Heat Pumps can offer you more variety. The heat pumps we can offer you are not limited to the amount of space in our shop. We offer you several brands and currently have over 50 different products offered on our website. Not only do we offer you the product price, but a number of our products are listed with installation included in the price. This means that when you are shopping with a budget, you don’t get any nasty surprises. The price you pay gets you up and running with an operating system.

Choosing to purchase your heat pump online with Kiwi Heat Pumps will allow you to compare and research our products and prices. Although you will be part of a crowd browsing our site at the same time, you will have no one bumping you, no one pushing in ahead of you and no one taking the last product off the shelf before you get to it.

Purchasing a heat pump should not be a quick choice. You would be wise to do your research. When you shop online you are less likely to make a snap decision and purchase a heat pump that does not fulfill your actual needs. Often shop assistants will use their selling skills to compel us to make a purchase that gives them better commission and not purchase what is best for us. Online shopping means that you do not have to compromise on your choices.

Some people prefer the experience of shopping at a store because they can touch and see the products with their own eyes. Some like to discuss the options with a person. Shopping online for your heat pump with Kiwi Heat Pumps is no different. You do your research, you choose your product and then we call you to discuss your purchase. We will come and check your site and advise whether your choice is the best option for you. We can install the product of your choice and leave your home running with warmth in winter and coolness in Summer.

Shopping online for your heat pump is the best way to shop! To see our range of heat pumps, browse our website.

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What Is An HVAC System?

HVAC is a common term used by people in the heating and cooling industry. You may never have heard of HVAC before starting your reading about home heating options. HVAC stands for “Heating, Ventilation and Air Conditioning. These mechanical systems provide thermal comfort and air quality. Your HVAC system could include a central air conditioner, a heat pump, a furnace, boiler, rooftop units, chillers, or a complete packaged system. The goal of an HVAC system is to provide thermal comfort and acceptable indoor air quality.


Your heating, ventilation and air conditioning system is often one of the most extensive, complicated systems in your home. All systems have similarities – there are Air Returns, Filters, Exhaust Outlets, Ducts, Electrical Outlets, Compressors, Coils, Blowers, and/or Outdoor units. But each system relies on different components to achieve the same goal. No matter how your system is set up you will have warmed, cooled or dehumidified air flow through a series of tubes – called ducts – and this air will be distributed to all the rooms of your house providing heating or cooling for your living comfort.

HVAC offers you different ways to heat your home. Typically, there are four different types of HVAC systems that you can consider for your home or project:

  1. Heating and Air Conditioning Split System
  2. Hybrid Heat Split System
  3. Duct Free Split Heating and Air Conditioning System
  4. Packaged Heating and Air Conditioning System

HVAC split systems are the oldest form of systems. They will typically have an air conditioner that cools the refrigerant, Furnaces and a fan or evaporator coil to convert the refrigerant and circulate the air, Ducts that carry air through the building, and a control panel.

An HVAC hybrid heat split system is an advanced version of the classic HVAC split system but they have an improved energy efficacy. A hybrid heat split system will have a heat pump that heats or cools the refrigerant, a furnace and an evaporator coil for the conversion of the refrigerant and circulation of air, ducts to channel the air around, and an interface for adjusting and controlling the system.

A duct-free HVAC system is a fantastic option if you want heating and cooling but have a home or project where there is no room for ducting. Duct-free systems will have a heat pump or air conditioner to heat\cool the refrigerant, a compact fan coil, wires and tubing for the refrigerant, and a thermostat or control panel.

A packaged HVAC system is the way to go if you do not have adequate space for all of the separate multiple components of the split systems. Packaged HVAC systems will have an air conditioner/heat pump together with the evaporator/fan coil in one unit, and a thermostat for complete control of the system.

One of the most popular options in New Zealand when it comes to HVAC in homes is that of heat pumps. In the past few years the cost of purchasing and installing heat pumps has drastically reduced and with this, their popularity has soared.  A heat pump system can provide up to three times more heating than the equivalent amount of electrical energy it consumes. A heat pump can cut the amount of electricity you use for heating as much as 30 percent to 40 percent. No wonder they are popular!


Heat pump technology can be reversed to either heat or cool a space. There is usually two parts with heat pump HVAC systems – an indoor unit called an air handler and an outdoor unit which is similar to a central air conditioner but is referred to as a heat pump. The heat pump houses a mechanical compression cycle refrigeration system. The compressor circulates refrigerant that absorbs and releases heat as it travels between the indoor and outdoor units.

A heat pump is a great option to have when you live in a moderate climate – which New Zealand is lucky to fall into. They are flexible in that they can constantly move warm air from one place to another depending on whether it is needed – or not. When it is cold outside, the heat pump extracts the outside heat (which is present whether it feels like it or not!) and transfers it inside. When it is warm outside, it then reverses direction and acts like an air conditioner, removing the heat from your home.

Heat pumps are very energy efficient. The Government agency EECA (Energy Efficiency Conservation Authority) has identified heat pumps as one of the most energy efficient forms of heating available in New Zealand.

Heat pumps have the lowest running costs of all the HVAC options. Compared to all other common forms of heating, a heat pump is the most energy efficient and cheapest heating system to run.

Heat pumps allow you to have precise comfort control. Once your set temperature is reached a heat pump will maintain this.

Heat pumps are convenient. They require low maintenance, they are easy to use and are able to provide heat at the touch of a button which ensures you never have to compromise on comfort.

Heat pumps have advanced filtration systems which provide optimal air quality by filtering and deodorising the air. These two functions work together to remove even the tiniest airborne particles and break them down or neutralize them. This makes them a great option to have in your home if you or your family member suffer from asthma.

When looking at a HVAC system, make sure you call Kiwi Heat Pumps first! We have experienced installers that can talk you through the best options for your home or project. You too can join the thousands of New Zealander’s benefitting from HVAC in their homes. Call us today on 0800 549 443!

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Summer is coming, deal with the heat the cool way!

It’s coming! You know it is! And if the weather of late is anything to go by – Summer 2017 is going to be a rip roarer. But if you have lived in New Zealand for any amount of time you will know that summer temperatures can be anything but pleasant and, depending on where you are in the country, the humidity will zap any energy you have left!


Almost everyone looks forward to Summer as it approaches after weathering the long, dark cold and weary days of Winter. What if you dread Summer? What can you do to make the hot summer days more enjoyable and comfortable within your home?

As December heats up around the country, for many, summer’s swelter will mercifully be kept in check by air conditioning. Air-conditioning technology has had a profoundly comforting impact on modern life, and a growing number of homes in New Zealand now have some form of air conditioning.

So how does a typical air conditioning unit work and keep you sane during the heat and humidity of a Kiwi summer? The basic concept is that a chemical called a refrigerant loops from inside the home to outside and back again, absorbing and casting out heat in the process. The refrigerant cools and then re-enters the home, starting the cycle anew.

The two refrigerants commonly used in residential air conditioners are R-22 and the newer R-410A, both of which are chemically known as HCFC’s (or hydro chlorofluorocarbons).

These chemicals go back and forth from a liquid to a gaseous state very easily, and it is these so-called phase transitions that make HCFCs so useful as refrigerants.

Air conditioners harness a transition process. A common phase transition we can all relate to is when liquid water is heated and evaporates into a gas, or water vapour. The air conditioning unit does the same with the refrigerant: it absorbs heat in its liquid state, transforming into a gas. The refrigerant is then forced to return to being a liquid, expelling the heat it absorbed and thus made ready to soak up heat once again.

The first functional definition of air-conditioning was created in 1908 and is credited to G. B. Wilson. It is the definition that Willis Carrier, the “father of air conditioning” subscribed to:

  • Maintain suitable humidity in all parts of a building
  • Free the air from excessive humidity during certain seasons
  • Supply a constant and adequate supply of ventilation
  • Efficiently remove from the air micro-organisms, dust, soot, and other foreign bodies
  • Efficiently cool room air during certain seasons
  • Heat or help heat the rooms in winter
  • An apparatus that is not cost-prohibitive in purchase or maintenance

An air conditioning system essentially has four parts: an evaporator, a compressor, a condenser and an expansion device.

The part inside where the refrigerant evaporates is the evaporator. Fans blow air across the evaporator’s coils.

As air from the house moves across the evaporator, the refrigerant within the coil picks up the temperature of the air. As the refrigerant absorbs the heat from the air it turns from a liquid to a vapour. As the air has its’ heat removed the air turns from being warmer to colder.

The vaporized refrigerant then passes into the compressor, which is located outside in the air conditioning unit adjacent to a home (or often on the roof of a business), along with the condenser. The compressor compresses the gas to a state of higher pressure and higher temperature.

From there, the hot, pressurized gas flows over the third component, the condenser. Here, the gas is condensed back into its liquid state as heat is radiated away. Outdoor units often have metal fins on them to help dissipate the heat more quickly.

The cooled-off liquid is now returned into your home. The expansion device regulates the flow of liquid refrigerant into the evaporator, where just as before it will absorb heat and change phase from a liquid into a low-pressure gas.

If you have absorbed all that technical information – then what is left? The modern air conditioning unit came about with the goal of humidity control. Auckland, especially, suffers very much from high humidity during the summer months.

With an air-conditioner, as the air moves across the evaporator coil, the coil absorbs heat and also wrings out moisture. The air now has a cooler temperature and is drier, so when it comes out of the registers [vents], it mixes with room air and makes the room more comfortable.

There are many ways that you can use an air conditioning unit. Your kiwiheatpump installer will have a raft of knowledge about the one that you choose but most often the following ways are ways that you can you try to get the most out of your unit:

  • Try using just the fan – if you keep your windows open whilst using your unit on the fan only mode you can help create cross-draughts in your home and get the air moving around.
  • Use the dehumidifying mode – this mode usually uses less electricity than the full cooling mode and is a good option if it’s the humidity rather than the temperature that’s the problem.
  • Only use cooling mode on really hot days – view this as your last option when you have tried all the other methods and found they just aren’t enough. Shut all your doors and windows in the rooms you’re cooling. It’s best to just cool one room as this is what most heat pumps/air conditioners are sized for. Set the thermostat to around 22˚C. The room won’t cool down any quicker if you set it lower, but you are likely to use more electricity by over-cooling.
  • Avoid using auto settings – if you forget to switch the unit off it will start heating if the temperature drops below the thermostat setting.
  • Use the right size heat pump – it will cool your house properly without having to work too hard. The same rules apply for cooling as for heating.

Kiwiheatpumps specialise in heat pumps and air conditioning systems in Auckland. We can provide the temperature solution you need, whether for your home, office or commercial building. We supply and install a wide range of systems and can provide just what you are looking for.

Before the heat of summer takes a firm hold on your home, consider air conditioning. Your Summer — arguably for the better — will never be the same.

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Heatpump Repair Services

As with any electrical device, things can go wrong. Nothing is infallible, unfortunately. So what can go wrong with heatpumps and what can you do about it?


There are a few problems that can come up from simply not turning on to cooling problems, heating problems and such like. For example, if it simply does not turn on, there may be a tripped circuit breaker or a blown fuse or other things.  Let’s look at this problem further.  First check the circuit breaker by flipping it to the closed position to determine the cause of the overload.  If it is a blown fuse, replace the fuse and try determine the overload cause. The same thing with a compressor overload.  A bad transformer or heat pump contactor needs to be replaced.  If the heat pump doesn’t start and you hear a humming noise it may be the start capacitor, compressor motor, compressor bearings or such which may need to be replaced.

With cooling or heating problems, first check the thermostat is set properly and is working.  Check that the room-heating registers are open.  Check the filter is clean and clear and installed properly.  You could try cleaning the coils of the outdoor condensing unit.  If the heatpump is making noises shut it off and call the experts as this needs more of an experienced technician, it could be that the motor’s bearings need to be replaced.  But check things like the cover panels haven’t come loose and the filters are clear. Check the unit for anything that may have just come loose.

Although heatpumps aren’t too complicated it is best to call an expert to help with any problems.  Especially if it is within warranty as opening up panels and fiddling around with things can negate warranties.  If you do want to check something insure the unit is powered off first and start with the simple things like checking the unit is secure, the filters are clean and clear and there is nothing obvious.

We at kiwiheatpumps know heatpumps, obviously. We are fully qualified and experienced, and along with Fujitsu we also know Hitachi.  Call us today and see how we can help you.  You may even only need to check our myths and tips page or our FAQ’s page, or we can answer your questions over the phone. Otherwise we will come up and see what’s up.

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